The Kindle edition of this book is available by going to Amazon.com
Once purchased, you can download the book to your Kindle, Kindle Fire, Apple Device, Android Device, etc.
Note for Android device users: If you don't have the Amazon Kindle App, you can download it here.
Engaging Service: 22 Ways To Become a Service Superstar 5.5" x 8.5", 115 pages
This book is about how to go beyond just serving your customers. It is about how to engage every customer and create memorable experiences. All 22 chapters and exercises have been written with one primary goal in mind. That goal is to give you practical and relevant information that you can apply immediately.
Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.
- 7 Principles to Fully Engage your Customers
- How to Identify and Use Service Touchpoints
- The Power of the Double-Platinum Rule
- How to Hire & Engage a World-Class Team