Folded 3.5x4 inch laminated pocket card. Ideal for keeping the message of service and professional excellence in the forefront of each person's mind.

18” x 24” full color poster. Ideal for keeping the message of service engagement fresh on everyone’s mind.

All 20 chapters of this book will provide multiple perspectives on how to be the best service professional you can be.

This book is about how to go beyond just serving your customers. It is about how to engage every customer and create memorable experiences.

18” x 24” full color poster. Ideal for keeping the message of service engagement fresh on everyone’s mind.

This audio program was recorded during one of Bryan's popular training sessions. The session took place in the amphitheater of the Ronald Reagan Building & International Trade Center in Downtown Washington DC. Listen as Bryan leads a dynamic session on his 7 principles.